Frequently Asked Questions: An Evening of Music, our Virtual Event
How do I register?
Click here to register.
Make sure you input a valid email address and fill in the mandatory fields in the form (marked with *). The email needs to be put in twice and it has to match in both fields. If the email is not validated, the form will display “Please enter a valid E-mail address” below the field. Please remember the email you registered with as you will need it to login for the virtual event.
In the unlikely event that you still cannot register please close your browser down completely and go back to the login page.
After registering if you do not receive confirmation after 3 days please contact the Legacy Events Team on LegacyEvents@cancer.org.uk or 0203 469 8800
How do I login?
Click here to login. Once you are registered, you can login using the email address you have registered with. Please check your email for any errors or typos. You can use the same link to login to either the live event or the recording. Once logged in, if the event hasn’t started yet, you will go to a pre-live page.
I’ve logged on but the event hasn't started?
The event will start promptly at 7.00pm but you will be able to access the live event from 6.45pm.
How can I add this event to my Calendar?
Once registered, you are welcome to save the event to your electronic diary. To do so press “Add to my calendar” button, on the registration screen. You can then choose whether to download the invitation or add it to Google. If you choose to download, you will see a small icon appear on your screen once the download is complete (for most people this will be on the bottom left-hand corner), which will need to be clicked on.
Once you “Add to my calendar” you will get an entry in your calendar which will have a link on it for you to click on the night.
What technology do I need to watch this event?
You can watch webcasts from your tablet, smartphone or desktop PC. The website is optimised for the latest two versions of each major browser (Chrome, Edge, Firefox and Safari).
What Internet connection do I need?
We recommend having a wired or wireless connection with at least 1Mbps (ideally more) to watch the webcast the way it was meant to be seen. If you are unsure what your bandwidth is, you can test your speed at speedtest.net.
How can I improve the Video and Audio Quality?
If the video appears to be buffering a lot, you can try to alternate the stream by clicking the "Change Stream" button on the player and selecting an alternate stream. If you are still finding that you are getting buffering, choose “Audio only” to listen to the audio without the video.
You can also choose to watch a specific quality of stream by clicking the cog icon in the bottom right of the player and select a different option.
The sound is very quiet, what can I do?
Check to make sure that you have turned the volume up on your device. How to do this varies from device to device but it is often on the bottom right-hand corner of your screen.
The picture is small, can I make it bigger?
If you want to change your view so the stream takes up your full screen, then you can do that. To the bottom right of where the stream is playing click on the button that looks like a white square with a black cross inside of it. This is full screen and will give you full screen mode. To exit this mode press the escape button on your keyboard or the non-full screen button on the bottom right of the screen.
My video has frozen, what should I do?
If the video freezes, please refresh your browser. Shift-F5 on a PC. Use the refresh icon on a MacBook or iPad. If you are still having problems, check your Internet by trying to watch a video from another site such as YouTube.
What are the polls and surveys?
During the live event we will invite you to participate in the electronic polls and at the end to fill in a feedback form, where you can also ask us any questions. These will be presented on the screen. Please submit your response via the form.
If you ask us a question in the feedback form, we will reply to you using the email address you registered with, unless you ask to communicate with you in another way when you ask the question. For example, if you want us to phone you please write please phone me and then list the phone number you would like us to use.
How do I sing along?
We would love you to join in and sing along at home, we are sure you will know many of the festive favourites being performed on the night.
A printable version of the programme is available here to download and print at home. The programme includes information regarding Cancer Research UK, Gifts in Wills and what to except during the event.
To print, there is a printer symbol on the top right-hand side of the screen. You can print these out in advance of the evening or you can download it to save to your device.
Is there any cost to attend this event?
There is no cost to attend this event. However, if you do want to support the charity then you will be able to make a voluntary donation by clicking on the Donate button. When you click on this button, it will open up on another tab in your browser.
To get back to the main event you just need to close the tab once you are ready, alternatively you can go to the top of your screen and click on the tab which has the Cancer Research UK logo on it and says An Evening of Christmas Music.
What are Messages of Joy?
We’d love to hear from you, so please share your Messages of Joy and tell us what you are looking forward to or send a message to a loved one. We’ll include as many of your messages as we can during the live show.
How do I submit a Message of Joy?
Please sign in to submit your Messages. We'll include as many of your messages as we can during the live show. Don't forget to include your name and tell us who the message is for.
How do I find out more about Gifts in Wills and Legacies?
If you would like to find out more about Gifts in Wills and Legacies please click here