Connecting your fitness tracker FAQs

Please follow the step by step process from your Giving Page to connect to Strava.

• First you will need to have or set up a Strava account.

• From your Giving Page click the link to connect to Strava. You will need to accept permission for Strava to share your activities with CRUK.

• To complete your connection, you will need to select your settings and click ‘save’.

You can update your settings at any time.

Reasons why your Strava activities may not be appearing:

• This could be due to the date ranges you have set. In the ‘Change Strava Settings' section you can change the date range for when your Strava activities will appear on your page.

• There can sometimes be a short delay between completing your activity and your activity appearing on your page. Please check your Giving Page again later.

• Your Strava activity does not match the activity types you have selected in your Strava settings. You can update the activity type that appears on your Giving Page in the 'Change Strava Settings' section.

• Your Strava privacy settings are not set to 'everyone'. You can only change Privacy settings in Strava.

You can delete any activity you don’t want to appear on your Giving Page by using the delete option below the activity posted on your Giving Page.

Reasons why your total may be wrong:

• Your activity tracker is calculated from all activities on your Giving Page. If you only want one type of activity to count towards your target, please remove the other activity types from your Giving Page via the settings section.

• Your activity tracker is calculated from all activities in the timeframe you've set. If you want your tracker to count your challenge progress only, please set your start date to the day you started your challenge.

• If your Strava activities are set to private they will not be counted by your activity tracker. You can only change Privacy settings in Strava.

We are still in the process of building functionality to allow you to disconnect Strava from your Giving Page. See the current option below for how to remove Strava from your Giving Page. There are a few options:

• Firstly, you can disconnect the Strava connection from the Strava app or website.

• You can update your Strava setting from your Giving Page and deselect all activity types.

• You can update your Strava setting from your Giving Page and change the date range to no longer show future Strava activities.

• Finally, you can delete the Strava activities from your Giving Page.

From the 18th of May 2026, the Fitbit app is being replaced by the Google Health app. As a result, Fitbit will no longer provide activity data updates to third-party platforms like Giving Pages. This means your Fitbit activities will stop syncing after this date. This change is outside of CRUK’s control and is due to updates made by Fitbit/Google. We are currently working to support connections with Google Health in the future. In the meantime, you can still share your activity manually by creating an update with a screenshot of your Fitbit activities on your Giving Page.

You currently cannot delete individual activities from your Giving Page. If you would like to be able to delete individual activities from your Giving Page in future, please get in touch. Get in touch