Frequently asked questions
What is the Cancer Research UK Weekly Lottery?
The Cancer Research UK Weekly Lottery is a fun way to help to beat cancer, whilst having the chance to win great cash prizes in a weekly draw.
How much do entries cost?
Entries cost £1 per entry per draw.
What are the prizes?
There are 50 great prizes up for grabs in every Weekly Lottery draw.
- Jackpot - £1,000
- 2nd prize - £250
- 3rd prize - £100 (x3)
- Runners up - £10 (x45)
And what’s even better is that while you play the Weekly Lottery you’ll also be entered into our Superdraw three times a year, for the chance to win £15,000.
How to Play
How can I enter online?
Signing up online couldn’t be easier. Just follow these three easy steps.
- Go to cruk.org/lottery and press ‘play now’
- Enter your details and choose how you’d like us to communicate with you
- Enter your Direct Debit details
In the next few days we’ll send you an email (or letter if you didn’t opt in to email) confirming your numbers, payment details and first draw.
I don’t want to enter online, is there another way I can play?
We know that not everyone wants to sign up online. That’s fine, if you’d rather sign up another way you can call our Lottery Helpline on 0300 123 3019 (lines open Monday-Friday 9:00am-5:00pm).
Why are there different formats of numbers?
Numbers are displayed in the following different formats
- xx,xx,xx,xx,xx if you signed up to the Weekly Lottery on an ongoing basis by Direct Debit, card or cheque
- xxxxx if you bought a ticket in a participating CRUK shop
Every entry stands an equal chance of winning, and each week we keep drawing winners until all 50 prizes have been won.
Can I choose my own numbers?
We are not currently able to allow ‘pick your own’ number selection. If this feature is important to you, please let us know by emailing email@example.com.
When are the draws held?
The draws are held every week on a Friday, except when a Friday falls on a bank holiday in England, in which case the draw will be held on the next working day.
How do I know if I've won?
You can check the list of winners which will be published each week on our website. Prizes will be paid by post within 28 days of the draw.
Don’t worry if you forget to check. If we have your details we will get in touch with all winners after each draw to let them know and to pay their winnings.
I have won but I haven’t heard from you?
If you haven’t heard from us within 21 days of the draw please call the Lottery Helpline on 0300 123 3019 (lines open Monday-Friday 9:00am-5:00pm).
I bought my winning ticket in a CRUK shop. How do I claim my prize?
If you bought a winning ticked from a participating Cancer Research UK shop simply call our Supporter Contact Team on 0300 123 1861 to claim your prize (lines open during business hours of 8am to 6pm Monday to Friday excluding bank holidays).
You must provide information from your ticket (your ticket number, the date of the draw and the transaction reference) and also your name, address, other contact details and date of birth. We will use this information to verify your eligibility to enter the Lottery and claim a prize, to contact you in connection with your participation in the lottery and to award any prize. Claims must be received within 90 days of the date of the draw.
How can I check that you have received my entry?
No matter how you sign up we’ll get in touch in the next few days with a welcome email or letter (depending on whether you opted in to email contact). In this we’ll include your lottery numbers and payment schedule.
If you signed up by talking to one of our fundraisers this process may take a little longer.
If you bought your ticket in a participating Cancer Research UK Shop you won't receive a letter. Just keep hold of your ticket and remember to check to see if you have won on our website or by calling our Supporter Contact Team on 0300 123 1861.
I haven’t received my welcome letter or email, what should I do?
If you haven’t received your welcome letter or email within 2 weeks of signing up please contact the Lottery Helpline on 0300 123 3019 (lines open Monday-Friday 9:00am-5:00pm). We’ll be happy to sort it out for you.
My details have changed, who should I contact?
Please contact the Lottery Helpline on 0300 123 3019, (lines open Monday-Friday 9:00am-5:00pm).
Compliance and Policies
What are the entry requirements for the Lottery?
You must be 16 years old or over and live in Great Britain to enter the Weekly Lottery or to claim a prize.
Full terms and conditions apply and are available online or by calling the Lottery Helpline on 0300 123 3019 to request a copy by post.
How is this Weekly Lottery regulated?
Cancer Research UK is licensed by the Gambling Commission under the Gambling Act 2005. For more information about our gambling licences, please visit the Gambling Commission website where you will be able to search for our licences by name.
What is Cancer Research UK's Social Responsibility Policy?
Cancer Research UK's Social Responsibility Policy explains our commitment to responsible gambling.
How are the draws conducted?
The draws are conducted by our external lottery manager (“ELM”). They use a random number generator software (tested and approved by a Gambling Commission certified test house) to produce the winning numbers for each weekly draw.
My question isn't answered here. Who can I contact for more information?
Please contact the Lottery Helpline on 0300 123 3019, lines open 9.00am-5.00pm Monday to Friday, or write to us at:
Cancer Research UK Weekly Lottery
Peter Green Way
Furness Business Park
If you have any feedback or ideas for how we can make the Weekly Lottery better, we’d love to hear from you. Simply email us on firstname.lastname@example.org with your suggestions.