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Useful contacts

When you need extra help with travelling, you can get useful information from airports and airlines, train companies and several charities.

Airports and airlines

Most airport websites can give you information about special help you can get when travelling. This includes disabled parking and help with getting around the terminal.

They also have information to help people with medical conditions, such as advice on taking medicines on board and using oxygen during a flight.

The Civil Aviation Authority has a list of airports and airlines from their drop down menus with direct links to their individual special assistance pages.

Or instead you can look up the airport or airline you’re using on the internet.

Civil Aviation Authority and Aviation Health Unit

The Civil Aviation Authority has useful information on their website for passengers. The Aviation Health Unit (AHU) gives information to health professionals, air crew and passengers on all health aspects of air travel. 

Disability Living Foundation

DLF can give you advice about disability and mobility equipment.

Macmillan Cancer Support

Macmillan Cancer Support offers grants and financial advice.

Phone: 0808 808 00 00 (7 days a week from 8am to 8pm).

National Rail Enquiries

The National Rail Enquiries website has details of all the train companies, and who to contact to arrange help if you need it.

Most companies say to contact them at least 24 hours before you travel.

Phone: 0800 022 37 20

The Red Cross

The Red Cross offers a transport service. This can include an escort if you need one. They can also lend you equipment.

Tourism For All

Tourism For All can give you information about accessible accommodation to people with disabilities and older people. It also has information about respite care.

St John Wales

St John Wales provides transport for people in Wales who have difficulty using public services. 

Travel insurance

It can be hard to get travel insurance when you have cancer. But there are insurance companies with special policies. Find out more about finding travel insurance companies and what to look out for from our website. 

Urostomy Association

This is a self help organisation that runs a network of groups throughout the country. They can arrange for someone who has had a urostomy to visit you before and after your surgery.

They also provide booklets about what is a urostomy, guidance on diet and exercise, travel and sex life after a urostomy.

Tel: 01386 430140