Useful organisations for money matters

These organisations can give you detailed information and advice about mortgages, pensions and life insurance. You can also find an independent financial adviser.

You can search to find an independent financial advisers or mortgage adviser.

You can find a financial adviser who is a fully accredited member who has the specialist skills and knowledge to provide advice to those in later life.

Phone:  0333 202 0454


For advice and guidance on mortgages available in person, over the telephone, by post or online:

The Money Advice Service
Helpline: 0800 138 7777 (Monday to Friday, 8am to 6pm, Saturday 9am to 1pm)

An organisation set up by the government to give clear, unbiased money advice.

For help in finding an insurance broker:

British Insurance Brokers' Association
Phone: 0370 950 1790

For information about insurance, including different types of cover:

Association of British Insurers
Phone: 020 7600 3333

Money Advice Service
Helpline: 0800 138 7777 (8am - 6pm Monday to Friday, 9am - 1pm Saturday)

An organisation set up by the government to give clear, unbiased money advice.

The Pensions Advisory Service (TPAS)
Helplines open 9am -5pm Monday to Friday
Webchat: Monday to Friday 9am to 6.20pm, Tuesday extended opening 7pm - 9pm
Pensions helpline: 0800 011 3797
Helpline for self employed: 0345 602 7021
Email: online enquiry form

An independent voluntary organisation that provides advice on all types of pension. For help with clarifying your pension entitlements, you can also contact your local Citizens Advice.

The Pensions Ombudsman
Phone: 0800 917 4487

The Pensions Ombudsman deals with complaints about pension schemes. You can send complaints in writing directly to this address.

You can take a complaint about a provider or policy to one of these free services.

The Financial Ombudsman Service
Telephone: 08000 234 567 or 0300 123 9123 (8am to 8pm, Monday to Friday, 9am to 1pm Saturday)

The Financial Conduct Authority (FCA)

Telephone: 0800 111 6768

Advice on all money matters

An independent network that provides free advice about money, legal issues, housing health and social welfare issues. Often provides advice in English and other languages.

Phone 020 7833 2181 or go to the website to find your nearest Citizens Advice office. 

Phone: 0207 062 8933

This organisation aims to help people to avoid getting into debt.

Phone: 0800 138 1111 (freephone) Open 8am to 8pm, Monday to Friday, Saturday 8am to 4pm

Phone: 0808 808 4000 (freephone) Open 9am to 9pm, Monday to Friday and 9.30 to 1pm on Saturdays