There are organisations that can help you when making a clinical negligence claim.
Help in England
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find officers from PALS in your local hospital.
National Customer Service Centre
Newcastle upon Tyne
This organisation provides information, advice and support about local health and social care services, including information about making a complaint.
Phone: 03000 683 000 between 08:30-17:30 Monday to Friday
Help in Wales
Board of Community Health Councils in Wales
33 - 35 Cathedral Road
This organisation gives free confidential help if you have a problem or complaint with NHS services.
Phone: 02920 235 558 (ask for details of your local CHC)
Help in Scotland
Public Health Scotland gives clear, accurate, and up to date information about health rights in Scotland.
Telephone: 0345 646 0238
This service offers information and support for anyone wanting to give feedback or make a complaint about care provided by NHS in Scotland.
Telephone: 0800 917 2127
The Scottish Independent Advocacy Alliance
18 York Place,
Edinburgh, EH1 3EP
This organisation aims to make sure that Independent Advocacy is available to any vulnerable person in Scotland. Independent Advocacy is a way to help people have a stronger voice and to have as much control as possible over their own lives.
Phone: 0131 510 9410
Help in Northern Ireland
An independent network that provides free advice about money, legal issues, housing health and social welfare issues. Often provides advice in English and other languages.
Action Against Medical Accidents
Christopher Wren Yard
117 High Street, Croydon, CR0 1QG
Action against Medical Accidents (AvMA) is a UK charity that provides free independent advice and support to people affected by medical accidents.
Helpline: 0845 123 23 52 (Mon-Fri 10am - 3.30pm)