When the 'system' doesn't work - Dad's stomach cancer

I apologise for what is going to be a lengthy post.

On 16th October, my dad had been due to have a staging laparoscopy for stomach cancer, having been diagnosed with a tumour at the bottom of his stomach around early to mid-September. Because he was having difficulty eating and had been losing weight, he had been prescribed Fortisip drinks. Unfortunately, due to the tumour being close to the exit of the stomach, there was only a very narrow gap for liquids to pass through, which was just a bit too narrow for the Fortisip drinks. The result was that my dad ended up being admitted to hospital on 12th October after being violently sick.

The staging laparoscopy went ahead as planned, and at the same time, my dad was fitted with a pump-driven feeding tube into his jejunum (small intestine). This was done at a hospital in Birmingham, as the only thing our local hospital provides by way of cancer services is chemotherapy.

Prior to the laparoscopy, there had been a concern as to whether cancer had spread to the liver, as the tumour appeared to be touching it. Much to our relief, my dad was informed the following day that his cancer definitely hadn't spread to the liver, and still appeared to be contained within the stomach. The consultant was keen for my dad to build himself back up, so that he could then commence two cycles of peri-operative FLOT chemotherapy a.s.a.p (to be finished by Christmas), with a view to performing a curative partial gastrectomy after that, following a further two cycles of chemotherapy (a preventative measure to reduce the risk of the cancer returning).

The date the chemotherapy was due to commence was 21st November, but it was clear a fortnight before this that something was clearly very wrong. My dad was vomiting at least four times a day, but his GP and our local hospital didn't seem overly concerned as to the cause. It was obvious just by looking at my dad that he was in no fit state for chemo, and yet when he had gone to our local hospital on 19th November for some pre-chemo checks, nobody had batted an eyelid. On the 20th November, my dad had phoned his Clinical Nurse Specialist. He told her he felt too weak for chemo, and she could tell just by the tone of his voice that he really didn't sound at all well. The decision was made to cancel the chemo and get my dad admitted to the hospital in Birmingham (as soon as they could find a bed) to establish what was going on.

On the evening of 22nd November, my dad was taken for a CT Scan. On the morning of 23rd November, my mother received a phone call from the Clinical Nurse Specialist, asking if we could go to the hospital because the consultant wanted to talk to us. We knew this didn't sound good. You know when someone is clearly stressed, and they start stroking their face with their hands? Well, this was the consultant when he came into my dad's room and sat down. He was sorry. Really, really sorry. The tumour had grown. Curative surgery was no longer a viable option because if it went ahead, some of the cancer would be left behind. The consultant could not apologise enough that due to hospital politics, the system had failed my dad. The best he could offer was chemotherapy to try to shrink the tumour.

Because the tumour was completely blocking the exit to my dad's stomach, the consultant said he would arrange for my dad to have a duodenal stent fitted. In the meantime, my dad had a nasogastric tube inserted to drain all the bile and stop him vomiting. My mother and I were with my dad when this happened (with our heads turned away), and although we knew it was in my dad's best interests, I cannot tell you how distressing and upsetting we found it.

I cannot fault my dad's consultant and the rest of his team at the hospital in Birmingham, but I do feel a lot of anger towards our local hospital and the system as a whole. We (the general population) are constantly being reminded that the sooner we get symptoms checked out, and the sooner treatment can start, the better. Well, what good is that if the 'system' doesn't have the resources available, and people aren't being faced with lengthy delays!

Anyway, a few days ago I had been informed by my dad's Clinical Nurse Specialist that she would ensure my dad had the District Nurses to visit, to commence following discharge. I had read that this is standard procedure after a duodenal stent has been fitted. Before we left the hospital yesterday, I happened to read my dad's copy of his Discharge Letter, along with a print-out of a nurses' checklist. It stated quite clearly that no referral had been made to the District Nurses. I queried this with one of the senior ward nurses and made a point of explaining what I'd been told by the CNS. She asked why my dad would need a referral, so I said, "Well, presumably because my dad's just had a duodenal stent fitted!" "Oh no, they won't send the District Nurses out for that," she replied. Because I know just how much my mother had struggled after the last time my dad was discharged, I pointed out that there was absolutely no way my mother could cope with looking after my dad, as she'd found it hard enough the last time he was discharged. The nurse's blasé attitude made me snap. "So I guess this is do-it-yourself healthcare? I guess this means that I'll now be needing to have words with my dad's GP then!" >:)

When my dad had been discharged from hospital back in October, it had been sprung on him at the last minute that he would need to self-inject Tinzaparin anti-coagulant medication. He had been given a 3-week supply but thought he would only be needing to self-inject for the first week. His heart sank when he realised he'd got another fortnight to go. Towards the end of the third week, my dad just couldn't bring himself to self-inject. My mother didn't want to do it because she was terrified she would do something wrong. In addition, within days of my dad's discharge in October, the skin around the jejunal feeding tube had become red and inflamed and was oozing gunk. He has a dressing that ideally needs to be changed daily, but while he had been in hospital this hadn't been done, resulting in an infection.

I know the NHS is stretched, so obviously the more the carers are able to do, the less of a drain it is on resources. What annoys me is that the carers (and the cancer hosts) have all these responsibilities foisted upon them, and it's just assumed that they will be OK with it all. Well, what if they're not! Carers are frequently told how important it is to make sure they are looking after themselves and to take time out for themselves. How is this possible if there is no outside helps from the likes of District Nurses, and their time is completely taken up with caring for the cancer host? Does the 'system' assume the cancer hosts have a large circle of relatives and close friends who can all pitch in to help? Does the 'system' really have any idea just how mentally, physically, and emotionally draining it can be for the carers when they're not only having to play the part of a carer but are having to keep on top of domestic chores, keep an eye on household finances, etc?

Oh, and another thing. On my dad's Discharge Letter, it had stated 'Acute Renal Failure' as a co-existing medical condition. This was the first my mother and I had heard. As far as we know, the only condition (in addition to the cancer) my dad has is very mild COPD. Needless to say, I've fired off an e-mail to the CNS to try to determine what the heck that's all about, and also to establish if she has actually made a referral to the District Nurses.

  • I'm so sorry to read what has happened with your dad superhero-daughter.

    Sadly other members here on the forum have had similar encounters and experiences on their cancer journeys so will really understand how what you're going through right now and I'm sure they'll share their thoughts with you when they see your post.

    I know nothing I can say can make this situation any better but I do hope you have found it helpful to share your father's experience with us and clear your mind.

    Wishing you and your family all the best at this difficult time.

    Kind regards, 

    Steph, Cancer Chat Moderator

  • Getting all that off my chest was just what I needed.

    I know that my dad would not want to go down the route of making a formal complaint, for fear that it might go against him. However, I do feel a need to try to channel my anger in a more positive direction, by choosing the right platform to raise awareness of all that can go wrong when the 'system' is flawed. One likes to hope that the more people speak out about such things, the more chance there may be of our voices being heard and taken seriously.

    During the past few days, a couple of things have been brought to my attention by my dad's CNS. Firstly, 'Acute Renal Failure' should never have been listed as a co-existing medical condition on the Discharge Letter. Initially, there had been concerns about my dad's electrolyte levels, but these had settled down enough to no longer be a concern. What's really bizarre though is that when the CNS had checked the hospital's computer system, there was no mention whatsoever of Acute Renal Failure, so she's at a complete loss as to why it had appeared on the Discharge Letters that had been printed off. Anyway, she has informed me that an updated and amended Discharge Letter has been posted out to my dad's GP.

    Irrespective of the fact that my dad now has a duodenal stent, the CNS gave me the impression that as a matter of course, anyone in my dad's situation (presumably anyone with terminal cancer) should get an automatic referral to the District Nurses. Fortunately, the CNS has now managed to sort out a referral.

    She stressed how important it is that we all feel supported now, so has also made a referral to the Community Palliative Care Team. For this, she needed consent from my dad. She chose her words carefully (no mention of the word 'palliative') and simply asked if he would be open to the idea of a home visit by a couple of nurses to discuss help and support available. He didn't even need to think about it. It was a resounding, "Yes!"

  • Hi Superhero Daughter,

    I feel that in many ways I could be writing your post about my dad.

    We have been waiting since the end of October for a full diagnosis. He has oesophogeal cancer with secondaries in 3 lymph nodes. He cannot eat, hes painfully thin, hes sick bile frequently and he has lost his voice. The doctors and nurses don't seem bothered at all. we were told yestday that because his last name is a 'w' his case wasnt reviewed yesterday as the 'run out of time' and we will have to wait until next week for answers!!! They have stated that we are within the 60 day turn around period so there is nothing to complain about!!! its beyond frustrating and I feel every bit of your pain. 

  • Hi [@Kate2409]‍ ,

    I am so sorry that you (and your dad) have found yourself in a similar situation. It's utterly frustrating, isn't it? My fingers are crossed that when your father's case is reviewed next week, his name will be bumped towards the top of the list.

    In my dad's case, I feel his consultant and CNS are the only people who have been fighting his corner and trying to hurry things along. The hospital they're based at is not our local hospital, and also happens to be part of a different NHS trust. From what I can gather, the main hospital holds their MDT meetings on a Wednesday, which representatives from our local hospital attend. The MDT meetings at our local hospital are on a Tuesday (I think). Although the consultant can make recommendations, he cannot dictate when things take place at our local hospital.

    Have you tried sharing your concerns about your dad with his CNS? - I'm assuming he has one? If your dad is unable to eat and is vomiting bile, then perhaps your dad's team might be able to do something to help with that, as was the case with my dad.

    He had a nasogastric tube fitted to drain all the bile, which was then removed when his stent was fitted a few days later. Although my dad had remained nil by mouth before he had his stent, within minutes of the bile being drained from the NG tube, he admitted to feeling so much better for it. Within 24 hours, there was a little bit of colour back in his cheeks. 

  • Hi,

    When I worked at an NHS Trust I was part of a group (which included a local councillor and a patient representative) which reviewed patient feedback letters and complaints to make sure they'd been handled fairly and to identify problems with the system that needed fixing. More often than not human error or misunderstanding was the cause, making sure that everyone understood they needed to routinely order community support before discharge and not leaving it up to the family of the GP to arrange sounds obvious but it had to be spelled out before it happened. Most Trusts have a similar review system in place, but they rely on receiving feedback. 

    If your Dad is worried that a formal complaint would have a negative impact, you could write a letter to the Trust's Chief Executive, copied to the CCG and your GP, saying thanks to the people who have been really helpful but also giving feedback about things that might have gone better. You can emphasise that this isn't a formal complaint but that you'd like to help improve the future patient experience for anyone with a similar condition and circumstances. 

    This will help to positively channel your understandable frustrations about the apalling way your Dad's case has been mismanaged and will give management an insight into how the system need improving. It sounds like some very small and inexpensive changes to their processes could have a really positive impact. 

     

    Best wishes

    Dave

     

     

  • Hiya,

    im glad that your dad has had some relief. It’s so frustrating and it’s hard to try and remain positive for them when it seems that nothing is going their way. 

    I have no contacted the patient liaison officer at his hospital to try and get some answers. I have received a response saying that they can’t find his records which only makes me wonder if they have any idea what they are doing. Dads future is in their hands and they seem to have butter fingers when it comes to his care >:)

  • Thanks for this information [@davek]‍ . :)

    It just so happens that around the time of my post, I had spotted something posted by the local CCG on Facebook about a health forum meeting, inviting members of the public to share their experiences of the Trust's hospitals.

    As I wasn't in a position to attend, I sent a private message stating that I didn't think this 'shared care' business for cancer treatment is working, as it just seems to increase the delay in patients being referred for tests, treatment, etc. Although I didn't name my dad, I explained his journey in order to back up my argument.

  • Having contacted Dad's CNS after he was discharged to query the 'Acute Renal Failure' that had been stated on his Discharge Letter as a co-existing medical condition, she had informed me there was no mention of it on the hospital's computer system. She went to explain that due to my dad being dehydrated, there had initially been concerns about his enzyme levels, but they had settled down and weren't deemed to be an issue.

    It took a great deal of effort on her part, and possibly a few choice words, but the CNS eventually managed to get a referral made to the District Nurses, who came out to visit my dad last week. In addition, she took the initiative to contact my dad and ask how he would feel about a visit from the Community Palliative Care Team to discuss the support they could offer. He was thankfully very open to the idea and agreed without hesitation.

    12th December - My dad had an appointment with the oncologist at our local hospital. Instead of ECX or EOX, the consultant had decided to go with XELOX. Having done my research, it's effectively EOX minus the Epirubicin. As ECX also contains Epirubicin, I can only assume the oncologist thinks that particular drug would have an adverse effect on my dad.

    When it came to establishing when the chemotherapy would start, they found themselves really having to push hard for a date. They were told 7th January. That will be something like 5 weeks since my dad had his CT scan. Considering how rapidly my dad's fast-growing cancer had grown in the 5 weeks in-between his staging laparoscopy and CT scan, it's a worry.

    Anyway, at the last minute, just as the appointment was drawing to a close, my dad was then informed that there's a growth on his bladder. Of course, without further investigation, the oncologist couldn't say any more than that.

    It had also come to light that when my dad had started vomiting last month, phoned the GI department at the local hospital and then been told to phone his GP, they had omitted to tell him that he needed to tell the GP to make an urgent referral to hospital, to be admitted as an inpatient a.s.a.p. because it was an emergency!

    Last week Dad had been a little bit sick, but it appeared to be a one-off until this week. Rather than contacting the GP or the local hospital, Dad got in touch with his CNS who agreed that he needs an endoscopy to determine if the stent has moved, or if the cancer is now blocking it. This will be done at the local hospital, but the earliest it can be done is next Thursday, or Tuesday if he's lucky. My dad now feels like he's gone right back to square one.