Waiting results

Hi

looking for some support.

i has a polyp removed from my cervix 2 weeks ago and still waiting on the results.

i chased you with the hospital today and spoke with the secretary. She said yes the results are back and she would chaw you with the doctor to write to me. When I asked about results she said she can't tell me anything. 
Is this the norm please or does this mean it's bad news? Worried sick again. Thank you x