I'm hoping someone can help me out here as I'm in a bit of a stressful situation.
I had an appointment with my GP during the last week in June as I had a mole on my arm I was unhappy about. My GP referred me to Dermatology and I was given an appointment on the 14th July, just outside the 2 week target window. At the initial appointment after viewing under a dermascope it was decided it would be best if the mole was removed and sent for biopsy. The procedure was carried out on the 27th July and when I asked I was told to expect results in approx. 6-8 weeks. All 'good' so far.
On the 11th october, 11 weeks after the removal, I still hadn't heard anything so I called my GP to see if they had received any results back. The receptionist informed me there was nothing on my file and there had in fact been no update since notification of the 14th July appointment. They were unaware a second appointment had even taken place. They advised me to contact Dermatology direct. I called Dermatology that afternoon and was advised they couldn't give me any information over the phone however they did offer to transfer me to the secretary of the Doctor who carried out the removal to see if she could help. There was no answer so I left a message. By Tuesday 15th I still hadn't heard back so again called Dermatology, again I was told that they could give no information over the phone and I should contact my GP. I called the GP again and explained the situation and they said any such results they get would be 'fired straight back' to the hospital as it was a specialist area. They again advised I should contact the department direct. A further hour of phone calls, multiple messages and so on followed and I am still no further forward. Neither the GP or Dermatology department seem to know who is responsible and neither seem willing to look into things further.
I am now convinced my results have been lost somewhere in the system. I think most of us on here are aware of the stresses of waiting on biopsy results and so on and this is just additional worry I can do without, I was told to expect a wait of 6-8 weeks and we are now 12 weeks down the line and nobody seems to have a clue what is happening. Can anyone advise what to do next? I was considering writing to both my GP and Dermatology direct asking for a response in writing to advise on the situation. Is this the best course of action? Should I persist with dead end phone calls?
Any help would be greatly appreciated.
