This is ridiculous, I can understand delays but so much back and forth in what is already an axious time is just awful. I would suggest calling PALS at the hospital which is the patient liason team. They can be very helpful.

I have just E-mailed PALS at my local hospital. Thank you.

I understand things happen beyond their control but today was human error & I even rang lest Friday to double check!

Hello Tmom and thanks for posting, 

I am sorry to learn about the problems you are having with the urology appointment booking system at your local hospital. I can well imagine how frustrating and upsetting this must be for you.

As has been suggested and you have already done, I think you should raise a concern about what has happened with the hospital's Patient Advice and Liaison Service (PALS). I hope they can look into what has gone wrong on your behalf. 

Unfortunately, the NHS isn't meeting all of its cancer waiting time targets at the moment which adds to the stress of anyone waiting to be seen.  Realistically,  I am not sure if there is a way for you to be seen much sooner in the NHS. You could talk to your GP and ask them if they know what the waiting times are in other hospitals within travelling distance. There might be the possibility of being referred somewhere else, but you would need to talk it over with the GP.  

It might help to know that most people referred urgently don't turn out to have cancer after all.  I am only mentioning this in case it helps you to keep an open mind while you are waiting as the uncertainty is inevitably stressful to cope with.  Hopefully this appointment next week won't be cancelled and you will have a better idea of what is going on then.

Please give us a ring if you want to talk anything over. Our number is Freephone 0808 800 4040 and we are around weekdays from 9-5.

Wishing you the best,

Julia