Returning to our shops and events as a volunteer

Shop Volunteer at till

How we’re keeping you safe

This page has information about our ongoing covid-19 health and safety measures.

Our determination to beat cancer hasn’t faltered and we are more focused than ever on our ambition of seeing 3 in 4 people survive their cancer by 2034.

Volunteers are at the heart of our progress. Thank you for helping us get back to business.

As our shops are now open, and many of our events restart, we’d love to have you back by our side, but only if or when it feels right for you.  

It's crucial that you don't return to volunteer if you have symptoms of Covid-19 or if someone you live with has symptoms of Covid-19. 

If you have symptoms or you’ve tested positive and have been to a Cancer Research UK shop, please let your shop manager know as soon as possible as you may need to self-isolate.

For more detailed information, please read on. 

Runners all taking part in a race with Charity tops on

    How we’re keeping you safe at our events

    We'll be doing everything we can to keep you safe on the day. Here's how:  

    • Putting social distancing measures in place across all our events. 
    • We'll be splitting participants into waves to reduce congestion on the course and so there are fewer people on the event site. Each site will have a covid co-ordinator.  
    • There will be hand sanitiser provided at your event, which we encourage you to use throughout the day. We will be either quarantining equipment or cleaning it between events.  
    • We’ll be giving video briefings to volunteers to provide you with all the information you need before your event and reduce time on site.  

    What you can do to keep safe: 

    • Don’t attend the event if you have any symptoms of covid-19 or have been told that you need to isolate (https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/).
    • Please bring your own bottle of water/drink on the day.
    • Bring a face covering with you. You may need to use this in any indoor areas, and it may also be required for some roles (the event manager will be able to provide more information for your specific event).
    • Please respect social distancing before, during and after your race.

    How we’re keeping you safe in our shops 

    Our ongoing health and safety measures – 

    • All our shops have hand sanitiser stations in the doorway and cough guards at till points
    • Our shops will still be following an enhanced cleaning rota and hand washing guidance
    • Our staff, volunteers and customers will still be expected to wear face coverings (unless exempt) in our stores located in Scotland, Wales and Northern Ireland.
    • Track and Trace check-in QR codes will still be available to scan for customer's personal choice where displayed

    We're following the latest COVID-19 health and safety guidance from the UK's governments. When visiting our shops and superstores, please follow the latest guidance for your nation:

    In England:

    • Face coverings are mandatory for our customers, staff, and volunteers, unless exempt
    • Social distancing and limits on the number of people allowed in store are being removed, but we would ask that you respect everyone's space in store
    • We are committed to creating safe environments within which to shop, in-line with government recommendations. Please be mindful of our shop teams and other customers.

    In Scotland and Wales:

    • Face coverings are mandatory for our customers, staff, and volunteers, unless exempt
    • Social distancing and limits on the number of people allowed in store are being removed, but we would ask that you respect everyone's space in store
    • We are committed to creating safe environments within which to shop, in-line with government recommendations. Please be mindful of our shop teams and other customers.

    In Northern Ireland:

    • Face coverings are mandatory for our customers, staff, and volunteers, unless exempt
    • Social distancing of 1m and limits on the number of people allowed in store remain in place

    The Channel Islands:

    • In Jersey, the wearing of face coverings for our customers, staff, and volunteers is mandatory, unless exempt
    • In Guernsey, wearing a face covering is your personal choice and no longer a legal requirement in shops, but wearing them is recommended
    • Social distancing of 1m and limits on the number of people allowed in store remain in place

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