My page

To start personalising your page, you’ll need to log in to your account.

Then go to the Giving Page you want to make changes to.

Look out for the pen icon. It’ll show you all the areas you can personalise on your page.

You should find the pen icon in the top right-hand corner of the editable areas of your Giving Page. 

If not, don’t worry. It can appear in different places depending on what device you’re using.

Once you have finished personalising, select save to see your changes on the page.

First, go to the Giving Page you want to share.

You'll find a Share page buttons near the top of the page. Or, once you're on the page, you can copy the web address and paste it into a message or on social media.

There are a couple of things you can do here.

If you're happy to keep the page online, but want to stop taking donations, you can change the closing date of your page. To do this, you'll need to go to your Giving Page and hit the Edit button in the top left. Then you'll need to edit the Page closure date to a date in the past. This will mean your Giving Page won't take any more donations!

If you'd like to take the page off the site completely, you can email us at onlinefundraisingqueries@cancer.org.uk and we'll get that sorted for you.

 

If you’ve set up a Giving Page by mistake, don’t worry. We can remove that page for you.

If you'd like to remove one of your Giving Pages, off the site completely, you can email us at:

onlinefundraisingqueries@cancer.org.uk

So we can process your request faster, in your email please include: 

  • Your name
  • Your email address
  • The URLs of the Giving Page you would like to remove. 

Once removed, your Giving Page will be completely removed from our website.

To change personal details such as your name or email address, you’ll need to drop us an email at onlinefundraisingqueries@cancer.org.uk. If you could include the URL of your page, and the details you want to change that would really help.

You don’t need to do anything else. All the money you raise on your Giving Page will be automatically transferred directly to Cancer Research UK.

The best way to pay in money which has been raised in cash or cheque is to pay it into your own bank account, then make a donation to your page for that amount. You can say who made the donation and add a message from them when you add the donation. 

If you have a cheque made payable to Cancer Research UK, write the URL of your Giving Page on the back of your cheque and it and your sponsorship form to:

Cancer Research UK
PO Box 1561
Oxford
OX4 9GZ

You can represent this money on your page by clicking 'add money raised offline' in the updates section of your page.

It’s not possible to remove a Giving Page with donations on. But we can close a Giving Page to the public. This means that no further donations can be added to that page. Once the page is closed, only you will be able to see it.

You can still let people see the amount you’ve raised on the closed page. You just need to add the donations from the closed page onto your remaining page as a ‘offline donation’.

Your remaining page will then show the combined total raised from both pages as online and offline donations.

  For help to close a Giving Page, email:

onlinefundraisingqueries@cancer.org.uk

So we can process your request faster, in your email please include: 

  • Your name
  • Your email address
  • The URLs of both the pages. Let us know with page you’d like to close and which you’d like to leave open

Ask our support team

Haven't found the answer to your question? Our team are on hand to help, give them a call on 0300 123 4452, or you can email onlinefundraisingqueries@cancer.org.uk