Cancer Research UK on Google+ Cancer Research UK on Facebook Cancer Research UK on Twitter
Donate

Let's beat cancer sooner

Problems logging in

11 Oct 2017 13:02

 Is anyone else having continual problems logging on to cancer chat? It feels every time I log in I have to reset my password. Please help – does anybody know a workaround? 

Re: Problems logging in

11 Oct 2017 13:22 in response to SusanRuth

Hi SusanRuth,

I'm so sorry to hear you are having problems when you try to log in on Cancer Chat. 

We haven't had other reports of issues lately so I'm afraid we can't tell you what might be causing this.

In order to try to help you, can you please email us using this form and describing in as much detail as possible the issue you are having and which device you are using?

We're looking forward to hearing from you.

Thank you.

Kind regards,

Renata, Cancer Chat Moderator

 

 

 

 

 

Re: Problems logging in

7 Dec 2017 02:24 in response to Moderator Renata

Hi my name is little kitt I'm not sure I'm logged in not brill with technology could you guide  me please 

Re: Problems logging in

7 Dec 2017 08:05 in response to SusanRuth

Mornin Susan... I had exactly same problem as you ... but my ol man got it sorted,  so it's an icon on opening my pad ( not sure of the jargon )  but when he comes home from work this after, I'll email you how he done it, hunny ... I just click on it and I'm in  ❤ 

Re: Problems logging in

7 Dec 2017 10:02 in response to Littlekittt

Hi Littlekitt, 

To log in you just need to enter your username/email address and password in the sections below:

Once you have filled in your details and clicked on the pink 'sign in' button done you will then see your username in the blue bar. If you see your name in the blue bar it means you are logged on (just using mine as an example):

I hope this helps Littlekitt but if you have any further questions, don't hesitate to post again Happy

Kind regards, 

Steph, Cancer Chat Moderator