Changes to your Donate in Memory page

We’ve moved your Donate in Memory page to our new website. You can read more information about the changes below.

If you have any further questions, or if you’d like to speak to someone about these changes, please contact us on 0300 123 1864 or by emailing donateinmemory@cancer.org.uk.
 

Contact us

We’re always striving to improve our online services and our new website is a huge improvement on our previous site.

You’ll find that managing your loved one’s page is a lot simpler to do, particularly from a mobile phone or a tablet. And your family and friends will be able to make donations and leave messages more easily. 

As we have increased our website security, you will be asked to reset your password when you first log in.

If you are unable to find your Donate in Memory page, please contact us on 0300 123 1864 or by emailing donateinmemory@cancer.org.uk

Please let us know as soon as you can if you notice that any donations, messages, photos or details of your Donate in Memory page are missing, on 0300 123 1864 or by emailing donateinmemory@cancer.org.uk

Your Donate in Memory page

Donations
You will still be able to see all donations to your Donate in Memory page, any messages that family and friends have left, as well as, the total amount of money that you’ve raised. 

If you have hidden donor names, donation amounts, messages or the total that your Donate in Memory page has raised, this information will now be visible to anyone who visits your page. If any of your family or friends have made a donation anonymously, their donation will remain anonymous.

Donations made over the phone or by cheque
If you have received donations to your Donate in Memory page made over the phone or by cheque, then these donations will still be displayed on your page but due to a system limitation these donations will show at the top of your Donate in Memory page. All other details will be unchanged.  If you receive any further donations to your Donate in Memory page, these will appear at the top of the page as normal. 

Photos & video

You will be able to see any photos that you’ve added in the photo gallery, but for a short while, you will be unable to add or remove any pictures. We’re no longer able to support video.

Unfortunately we’re unable to transfer any images that you have in a Flickr gallery. We apologise for this - this is functionality that very few of our supporters use and we haven’t been able to develop this for our new platform. Very soon, you’ll be able to add photos to the new image gallery yourself, and you could upload these photos to your Donate in Memory page again if you wish.

You can now add a cover photo to your Donate in Memory page. This photo is landscape in shape, larger than the previous main image and fits the width of your page. We did not want to stretch your picture to fit this new larger space, so we’ve moved any photos that you’ve added to the photo gallery. You can change the cover photo to another picture at any time.

Searching for a Donate in Memory page
For a short while, you’ll be unable to search for a Donate in Memory page on our website. We’ll be adding this functionality soon. We recommend sharing the link to your Donate in Memory page with family and friends by email or using our share tools on Facebook, Twitter, LinkedIn and WhatsApp, so that they can find your page quickly and easily.

Sharing your Donate in Memory page
If you would like to share your Donate in Memory page by email, then we would recommend copy and pasting the link to your page into an email using your own email account. We will no longer have the email tool or address book. You can also share your Donate in Memory page easily using our share tools on Facebook, Twitter, LinkedIn and WhatsApp.

Email updates on donations
Previously, it was possible to receive email updates on donations to your Donate in Memory page weekly or monthly. The email update is now sent every time a donation is made. If you would prefer to turn off these emails, you can do so by logging into your fundraising page. Then click on the drop down in the top right hand corner of the page and select ‘Account settings’. Then select 'Notification email preferences' and 'No, I don't want notification emails'.

If you’ve opted not to receive these emails, then there will be no change.

We’ve improved the design of your Donate in Memory page, making it much easier to use on mobile phones and tablets. You can see an image of a new Donate in Memory page here.

If you would like to share your Donate in Memory page by email, then we would recommend copy and pasting the link to your page into an email using your own email account. We no longer have the email tool or address book. You can also share your Donate in Memory page easily using our new share tools on Facebook, Twitter, LinkedIn and WhatsApp. 

For a short while, you’ll be unable to search for a Donate in Memory page on our website. We’ll be adding this functionality soon. We recommend sharing the link to your Donate in Memory page with family and friends by email or using our share tools on Facebook, Twitter, LinkedIn and WhatsApp, so that they can find your page quickly and easily.

Donations

If you have hidden donor names, donation amounts, messages or the total that your Donate in Memory page has raised, this information will now be visible to anyone who visits your page. If any of your family or friends have made a donation anonymously, their donation will continue to be anonymous.

If you have received donations to your Donate in Memory page made over the phone or by cheque, then these donations will still be displayed on your page but due to a system limitation these donations will show at the top of your Donate in Memory page. All other details will be unchanged.  If you receive any further donations to your Donate in Memory page, these will appear at the top of the page as normal.

Previously, it was possible to receive email updates on donations to your Donate in Memory page weekly or monthly. The email update is now sent every time a donation is made. If you would prefer to turn off these emails, you can do so by logging into your fundraising page. Then click on the drop down in the top right hand corner of the page and select ‘Account settings’. Then select 'Notification email preferences' and 'No, I don't want notification emails'.

If you’ve opted not to receive these emails, then there will be no change.

Please make cheques payable to Cancer Research UK and send to the address below:

Donate in Memory, Cancer Research UK, PO Box 1561, Oxford, OX4 9GZ.

Please ask family and friends to let us know who the donation has been made in memory of so that the donation can be added to your Donate in Memory page. They can also include a message if they wish.

If family and friends would like to make a donation over the phone, please ask them to call 0300 123 1864. 

Photos and video

You can now add a cover photo to your Donate in Memory page. This photo is landscape in shape, larger than the previous main image and fits the width of your page. We did not want to stretch your picture to fit this new larger space, so we’ve moved any photos that you’ve added to the photo gallery. You can change the cover photo to another picture at any time.

At the moment you can view pictures in your photo gallery. We will be adding the ability to be able to add or remove photos shortly. If you would like any images to be removed before this, please contact us on 0300 123 1864 or by emailing donateinmemory@cancer.org.uk.

Unfortunately we’re unable to transfer any images that you have in a Flickr gallery. We apologise for this - this is functionality that very few of our supporters use and we haven’t been able to develop this for our new platform. Very soon, you’ll be able to add photos to the new image gallery yourself, and you could upload these photos to your Donate in Memory page again if you wish.

We’re no longer able to support video on Donate in Memory pages.

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