Changes to your MyProjects page

We’ll soon be moving your MyProjects fundraising page to our new website.

You can read more information below and we’ll keep this page updated with any changes that will affect your fundraising page. We’ll also update you by email.

If you have any further questions, please contact us on 0300 123 1863 or by emailing myprojects@cancer.org.uk. If you’re in touch with a member of the fundraising team at Cancer Research UK, you can also speak to them for more information.

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We’re always striving to improve our online services and our new website is a huge improvement on our current site.

You’ll find that managing your fundraising page is a lot simpler to do, particularly from a mobile phone or a tablet. And your family and friends will be able to make donations and leave messages more easily. 

Our new fundraising platform will not be called MyProjects and we’ll no longer have project pages with an overarching target but you’ll still be able to raise money for the area of our work that you want to support.

Your fundraising page will move on to our new website in September.

We’ll keep updating this page with any changes that will affect your fundraising page. We’ll also update you by email. 

You’ll still be able to fundraise for the area of our work that you want to support.

There will be a period of a few hours when you will be unable to access your fundraising page as we transition to the new platform. 

We will send you an email to let you know when your fundraising page has moved and is ready to be used. The email will be sent to the email address that is linked to your fundraising page – this is the email address that you provided when setting up your page.

As we have increased our website security, you will be asked to reset your password when you first log in.

We’ve improved the design of your fundraising page, making it much easier to use on mobile phones and tablets. You can see an image of a new fundraising page here.

Donations
You will still be able to see all donations to your fundraising page, any messages that family and friends have left, as well as, the total amount of money that you’ve raised. 

Chosen area of research
If your fundraising page was linked to a project that was closed on the MyProjects website, then we’re unable to accept any more funds for that particular project. This might be because the project has received the funding it needed, or because that particular study has ended. If your previous project was closed, then any future donations will still go towards the type of cancer, or area of the UK that the closed project was focused on. If you have any questions or if you’d like to change the area of research, then please contact us on 0300 123 1863 or by emailing myprojects@cancer.org.uk.

Fundraising total
There may be a change to the fundraising total on your fundraising page. Please be assured that none of the funds that you’ve raised are missing, we have made a change to how the total is displayed.  Previously, the fundraising total was a combination of the money that you’ve raised and Gift Aid. On our new fundraising pages, we have separated Gift Aid, so you’ll now see two totals – one for all the money that you’ve raised and another for Gift Aid.

Donations made over the phone or by cheque
If you’ve received donations to your fundraising page made over the phone or by cheque, then these donations will still be displayed on your page but due to a system limitation these donations will show at the top of your fundraising page. All other details will be unchanged.  If you receive any further donations to your fundraising page, these will appear at the top of the page as normal. 

Gift Aid
If you have received donations to your fundraising page before April 2011, then you may notice that the total amount of Gift Aid is lower than on your previous page. We are aware of this issue and will be fixing it very soon. Once fixed, the Gift Aid total will be return to the value that it was previously. We apologise for any inconvenience that this may cause. 

Photos & video
You will be able to see any photos that you’ve added in the photo gallery, but for a short while, you will be unable to add or remove any pictures. We’re no longer able to support video.

You can now add a cover photo to your fundraising page. This photo is landscape in shape, larger than the previous main image and fits the width of your page. We did not want to stretch your picture to fit this new larger space, so we’ve moved any photos that you’ve added to the photo gallery. You can change the cover photo to another picture at any time.

Message board and blog
We’ll no longer have a message board or blog functionality, but we’ll continue to improve the tools that we offer, to help you to share your fundraising efforts and connect with other fundraisers in the future.  

Searching for a fundraising page
For a short while, you’ll be unable to search for a fundraising page on our website. We’ll be adding this functionality soon. We recommend sharing the link to your fundraising page with family and friends by email or using our share tools on Facebook, Twitter, LinkedIn and WhatsApp, so that they can find your page quickly and easily.

Sharing your fundraising page
If you would like to share your fundraising page by email, then we would recommend copy and pasting the link to your page into an email using your own email account. We will no longer have the email tool or address book. You can also share your fundraising page easily using our share tools on Facebook, Twitter, LinkedIn and WhatsApp.

Email updates on donations
We’re pleased to share that we’ll soon be able to update you by email every time a donation is made to your fundraising page.  You’ll notice these emails start to come through once your fundraising page has moved over to our new website. If you’d prefer to turn off these emails, you can do so by logging into your fundraising page. Then click on the drop down in the top right hand corner of the page and select ‘Account settings’. Then select 'Notification email preferences' and 'No, I don't want notification emails'.

Profile names and profile pictures
We will no longer have profile names or profile pictures linked to fundraising accounts. 

As we have increased our website security, you will be asked to reset your password when you first log in. 

If you are unable to find your fundraising page, please contact us on 0300 123 1863 or by emailing myprojects@cancer.org.uk.

As we’ll be closing the MyProjects website, your MyProjects account will no longer be active.

If you would still like to support our life-saving work and keep up-to-date with the areas of our research that you care most about, you can do so by visiting our website