Useful contacts
When you need extra help with travelling, you can get useful information from airports and airlines, train companies and several charities.
Airports and airlines
Most airport websites can give you information about special help you can get when travelling. This includes disabled parking and help with getting around the terminal.
They also have information to help people with medical conditions, such as advice on taking medicines on board and using oxygen during a flight.
The Civil Aviation Authority has a list of airports and airlines from their drop down menus with direct links to their individual special assistance pages.
Or instead you can look up the airport or airline you’re using on the internet.
Civil Aviation Authority and Aviation Health Unit
The Civil Aviation Authority has useful information on their website for passengers. The Aviation Health Unit (AHU) gives information to health professionals, air crew and passengers on all health aspects of air travel.
Living Made Easy
Living Made Easy (formerly The Disabled Living Foundation) gives information and advice on equipment and aids to help with daily living.
Helpline: 0300 999 0004
Email: info@dlf.org.uk
Macmillan Cancer Support
Macmillan Cancer Support is a charity that gives practical, medical and financial support to people with cancer in the UK. Its helpline gives guidance on cancer and advice on benefits. It also publishes booklets about cancer and treatments. Information is available in other languages.
Freephone: 0808 808 00 00 (7 days a week, 8am to 8pm)
Contact email form
National Rail Enquiries
The National Rail Enquiries website has details of all the train companies, and who to contact to arrange help if you need it.
Most companies say to contact them at least 24 hours before you travel.
Phone: 0800 022 37 20
British Red Cross
British Red Cross services vary in different parts of the country. They provide medical equipment, transport and hospital escort services, home emergency personal care and home respite care. There are branches throughout the UK.
Support Line: 0808 196 3651 (Monday to Friday 10am to 5pm, Wednesday 10am to 8pm)
Tourism For All
Tourism For All can give you information about accessible accommodation to people with disabilities and older people. It also has information about respite care.
St John Ambulance Wales
St John Ambulance Wales provides transport for people in Wales who have difficulty using public services.
Travel insurance
It can be hard to get travel insurance when you have cancer. But there are insurance companies with special policies. Find out more about finding travel insurance companies and what to look out for from our website.
Urostomy Association
This is a self help organisation that runs a network of groups throughout the country. They can arrange for someone who has had a urostomy to visit you before and after your surgery.
They also provide booklets about what is a urostomy, guidance on diet and exercise, travel and sex life after a urostomy.
Tel: 01386 430140
